Refund policy

Withdrawal Period

The withdrawal period is 14 days, starting from the date of receipt of the products.

If the last day for returning the goods falls on a public holiday, a Saturday, a Sunday, December 24, or December 31, the deadline will be extended to the next working day.

The withdrawal period is considered met if, before its expiration, you send a message indicating your intention to exercise your right of withdrawal.

How to Request a Return

To notify us that you wish to withdraw from your purchase, email clubhouse@foreplayer.ch within 14 days of receiving your products. Include your order number and identify the items you wish to return. You do not need to provide a reason for withdrawal.

Refund

If you withdraw from the contract, we will refund all payments received, including delivery costs (except for any additional costs if you selected a delivery method other than the cheapest standard delivery offered). The refund will be processed as soon as possible and, in any case, no later than 14 days after we receive your withdrawal request.

Refunds will be made using the same payment method used for the initial transaction unless expressly agreed otherwise. No refund fees will be charged.

We reserve the right to withhold the refund until we receive the returned goods or until you provide proof of return, whichever occurs first.

Return of Goods

You must return the goods to:

FAST FORWARD THINKING Sàrl
Avenue d'Ouchy 4
1006 Lausanne, Switzerland

Returns must be made no later than 14 days after notifying us of your withdrawal from the contract. The withdrawal will be considered valid if, before the expiration of the 14-day period, you have handed over the goods to the postal service.

To keep proof that your return was made on time, you may keep the return receipt or tracking number confirming that the goods were shipped.

Return Shipping Costs

For voluntary returns under our 14-day withdrawal policy, you are responsible for the direct cost of shipping the products back to us.

This provision does not apply to products that were defective, damaged or incorrect when delivered. In those cases, please contact clubhouse@foreplayer.ch before returning the products so that we can provide appropriate instructions. Your rights under applicable law remain unaffected.

Condition of Returned Products

For returns made under our voluntary withdrawal policy, products must not have been used beyond what is reasonably necessary to inspect them. We may refuse a return if the products have been damaged through misuse or show signs of use beyond such inspection.

This condition does not apply to claims concerning products that were defective, damaged or incorrect when delivered, and does not limit your rights under applicable law.

Defective, Damaged or Incorrect Products

If you receive a defective, damaged or incorrect product, contact clubhouse@foreplayer.ch with your order number and a description of the issue. Where possible, include photographs to help us assess it. We will review your claim and inform you of the next steps. Your rights under applicable law remain unaffected.